Question 1

What is Miboso?

Accepted Answer

Miboso is a digital meeting point inspired by a holistic health and well-being approach, supporting mental, physical, and spiritual wellness.

At Miboso, you can join one-on-one sessions with competent and experienced experts; you can also participate in group events organized by experts.

Question 2

What areas does Miboso offer support in?

Accepted Answer

At Miboso, you can find sessions and events to support your well-being in many different areas such as yoga, breathwork, meditation, nutrition, child development, physiotherapy, and energy work. You decide which area you want support in, and we provide you with the options.

Question 3

Who are Miboso's experts?

Accepted Answer

The experts at Miboso are professionals who document their competence in their fields and go through a rigorous evaluation process. Each expert only provides services in subjects they are trained and experienced in.

Question 4

Is using Miboso paid?

Accepted Answer

Registering on the platform is completely free. Individual sessions, events, and digital products are priced according to fees set by the experts.

Question 5

Who can benefit from this platform?

Accepted Answer

Anyone who wants to support their well-being can benefit from Miboso. Additionally, competent experts in their fields can offer their individual sessions or group events through this platform.

Question 6

Where should I start to get services on Miboso?

Accepted Answer

Taking the first step on Miboso is very easy. You can start by exploring the area you're interested in: choose the category closest to you from options like meditation, breathwork, nutrition, yoga, or child development. You can review expert profiles to plan a one-on-one session, or join an upcoming event to start the process with a group. Remember, however you want to start, we're here for you.

Question 7

Is creating an account mandatory?

Accepted Answer

Yes. You need to create a free user account to book sessions or events. This way, you can easily track your appointments, past sessions, and payment information.

Question 8

Can I delete my account?

Accepted Answer

Yes, you can delete your account at any time or request permanent deletion of your data. Simply reach out to us via email for this process.

Question 9

Can I create multiple accounts?

Accepted Answer

No. Each user can only operate with one account. Creating multiple accounts under the same person is not recommended.

Question 10

What are individual sessions?

Accepted Answer

Individual sessions are meetings planned exclusively for you, conducted one-on-one with an expert. Sessions can take place online or in person and are entirely shaped according to your time and needs.

Question 11

How do online sessions work?

Accepted Answer

All individual sessions take place via video through Miboso's secure online meeting infrastructure that prioritizes privacy. No external platform (Zoom, Google Meet, etc.) is used.

Question 12

Where do in-person sessions take place?

Accepted Answer

In-person sessions take place face-to-face at locations determined by the experts. The city and venue information where the session will take place is detailed in the session information. We recommend checking the location before making a reservation.

Question 13

How long does a session last?

Accepted Answer

Session duration may vary depending on the expert's preference. Generally, 30, 45, or 60-minute options are offered. The duration of each session is specified in advance in the description section.

Question 14

How do I book a session?

Accepted Answer

For online or in-person sessions, you can visit the profile of the expert you're interested in to view available times and easily create your appointment for a suitable time.

Question 15

How is payment made for in-person sessions?

Accepted Answer

All in-person session payments are also made online through Miboso's secure payment infrastructure. There's no need to make a direct payment to the expert on the session day.

Question 16

Do I need to prepare before a session?

Accepted Answer

If the expert hasn't specified any special preparation for the session you purchased, you don't need to prepare anything. For online sessions, being in a quiet environment and having a stable internet connection will increase the session's effectiveness.

Question 17

Can I contact the expert before the session?

Accepted Answer

Yes, after purchasing a session, a messaging area opens where you can communicate directly with the expert. This area becomes active 5 days before the session date and remains open for 1 month after the session. You can share your questions before the session or send a brief note about what kind of support you're looking for.

Question 18

Is the session recorded during an online session?

Accepted Answer

No, sessions are not automatically recorded and conversations remain confidential. However, if you wish, you can request the session to be recorded for future reference. In that case, the recording will be securely stored on Miboso exclusively for you and can be deleted at any time.

Question 19

Can I change my reservation?

Accepted Answer

You can change the appointment date and time if there are more than 24 hours until the session starts and if the expert's approval can be obtained. However, frequent changes may make it difficult to find a suitable time. Therefore, we recommend finalizing your plan before making changes.

Question 20

Can I cancel my reservation?

Accepted Answer

Yes. You can cancel your session up to at least 24 hours before the start time. No refund will be made for cancellations after this period.

Question 21

How do I get a refund for a cancelled session?

Accepted Answer

For cancellations made 24 hours in advance, the refund is automatically transferred to the card you paid with. The refund may take 3-7 business days to reflect in your account depending on your bank.

Question 22

Where can I find the online session meeting link?

Accepted Answer

After the session is confirmed, you can access the link from the "Appointments" tab on your "My Profile" page on the platform. The meeting link is also included in your confirmation email.

Question 23

What happens if I'm late to a session?

Accepted Answer

If you're late to the meeting, the expert is expected to wait for you within 20% of the session duration (for example, about 12 minutes for a 60-minute session). If you don't log into the platform within this time, the meeting may be marked as "no attendance" and no refund will be made. If you connect within the time, the session continues with the remaining time.

Question 24

If my connection drops during an online session, do I lose my session?

Accepted Answer

No, don't worry. If you experience a connection issue, you can try logging in again first. If the problem is caused by the expert or the system, you may be given a new appointment or your fee will be refunded. In any case, our support team is here to help you.

Question 25

What should I do if I don't feel comfortable during a session?

Accepted Answer

If you feel uncomfortable, you can express it directly during the session. At Miboso, our experts respect your boundaries and emotional space. If this situation continues during or after the session, you can reach out to our support team to provide feedback. We're here to listen to you and find the most appropriate solution together.

Question 26

Can I join a session with someone else?

Accepted Answer

Individual sessions are planned personally and generally based on solo participation. However, if there are special sessions requiring couple or group participation, this information is stated in the session details. If there's a topic that requires you to participate with your child, parent, or partner, sharing this request with the expert before the session would be the best approach.

Question 27

What happens if the expert doesn't attend the appointment?

Accepted Answer

If the meeting cannot take place due to the expert, your payment will be refunded or you can be redirected to another expert or date if you wish.

Question 28

What should I do if I have a bad session experience with an expert?

Accepted Answer

After a session you're not satisfied with, you can contact us to share your experience. An evaluation will be made based on your feedback and a refund process will be initiated if necessary.

Question 29

How can I use my discount coupon?

Accepted Answer

First, add your coupon to the system from the "Coupons" section on your "My Profile" page. Then, simply select the relevant coupon in the "My Coupons" area on the expert's profile and click "Use".

Question 30

Can I purchase multiple sessions at the same time?

Accepted Answer

Yes, you can purchase multiple sessions from different experts or the same expert. You need to complete the transaction steps separately for each session.

Question 31

What are events?

Accepted Answer

Events are sharing, practice, or learning spaces organized by experts with group participation. They aim to offer supportive and inclusive experiences where participants of all levels can find a suitable space and comfortably join in.

Question 32

What is the difference between events and individual sessions?

Accepted Answer

Events take place with group participation and are more focused on sharing, learning, or practice. Individual sessions are support meetings planned exclusively for you, conducted one-on-one with an expert.

Question 33

How far in advance should I register for an event?

Accepted Answer

Although registration is possible right up until the event starts, we recommend registering early in case spots run out.

Question 34

How do online events work?

Accepted Answer

Online events take place through Miboso's secure online meeting infrastructure. Each event is conducted with group participation and can be offered in an interactive or viewing-based format depending on the content. The structure of the event is determined by the expert and specified in the description section.

Question 35

Where do in-person events take place?

Accepted Answer

In-person events are held at a specific location, in a venue organized by the expert or Miboso. Location information is clearly stated in the event details.

Question 36

Is there anything I should know before attending an in-person event?

Accepted Answer

Some events may require you to bring materials (such as a yoga mat, notebook, water bottle, etc.). These details are specified in the event description.

Question 37

How long do events last?

Accepted Answer

Event duration may vary depending on the content and expert. They are generally planned for 45-60 minutes. The duration of the event is specified in the description section.

Question 38

Do I have to speak during the event?

Accepted Answer

No, there is no obligation to speak. Participation is entirely shaped according to your comfort zone. You can also participate as a listener only if you wish.

Question 39

Do I have to turn on my camera during online events?

Accepted Answer

Active participation may be expected in some events, but it's not always mandatory. This information is included in the event description. You can participate in whatever way makes you feel comfortable.

Question 40

Can I ask questions during the event?

Accepted Answer

Depending on the structure of the event, some sessions include Q&A sections. If it's an interactive format, the expert can answer your questions at specific times. This information is specified in the description section.

Question 41

Are events recorded? Can I watch them later?

Accepted Answer

Events are conducted in accordance with privacy principles and are generally not recorded for participant safety. If recording will take place, this information is clearly stated in the event description.

Question 42

What happens if I experience technical issues during an online event?

Accepted Answer

If you experience a connection or system-related issue, you can contact our support team. If the problem is not caused by you, an alternative solution or refund will be offered.

Question 43

How many people can participate in events?

Accepted Answer

Event capacity may vary depending on the content and format of the event. The number of participants is clearly stated in the description section of each event.

Question 44

What happens after I register for an online event?

Accepted Answer

After registration, event details and the meeting link will be sent to your email address. Additionally, you can access the information and meeting link for the event you purchased from the "My Events" section on your "My Profile" page. When the event time comes, you can join the live event through this link.

Question 45

What happens if I join an event late?

Accepted Answer

You can join the connection after the event has started, but missed sections will not be repeated. We recommend joining on time if possible.

Question 46

What happens if I can't attend the event?

Accepted Answer

If you cancel the event at least 24 hours before the start time, you can receive a refund. Unfortunately, refunds cannot be made for cancellations within this period.

Question 47

How can I use my discount coupon?

Accepted Answer

If you have a valid coupon for events, simply enter the code in the relevant field on the event page. The discounted price will be automatically applied.

Question 48

Can I get a participation certificate?

Accepted Answer

Participation certificates may be offered for some workshop and training format events. This is valid if the information is listed on the event page.

Question 49

How and when can I access this content?

Accepted Answer

After purchase, the content is added to your account. You can open it anytime from the Miboso app or the content page. There is no fixed schedule; you can watch at your own pace and return to any section whenever you like.

Question 50

Can I watch the content more than once?

Accepted Answer

Yes. The content remains permanently available in your account, and you can watch it as many times as you like. You can return anytime to reinforce a practice or whenever you need it.

Question 51

Do I need prior knowledge to benefit from this content?

Accepted Answer

No prior knowledge is required for most content, so first-time learners can follow along comfortably. If specific experience is needed, it will be stated in the content description. The guidance progresses step by step, allowing you to follow at your own level.

Question 52

Are my payments processed securely?

Accepted Answer

Yes, all payments are securely processed through the iyzico payment infrastructure that Miboso partners with. iyzico is a PCI DSS certified system with international security standards. Your card information is encrypted and processed directly by iyzico, not by Miboso, and is not stored.

Question 53

What payment methods can I use?

Accepted Answer

You can make secure payments with credit cards and debit cards. Wire transfer/EFT option is currently not active.

Question 54

Can I pay in installments?

Accepted Answer

Installment options may be available depending on campaigns offered by certain banks. You can see the available installment options on the payment screen.

Question 55

Is my reservation confirmed without completing payment?

Accepted Answer

No. Your reservation is not considered complete without payment. The time slot you selected may be taken by another user, so your spot is not guaranteed without completing the transaction.

Question 56

My payment was charged but the service isn't showing, what should I do?

Accepted Answer

Although rare, this can be caused by technical delays. If we received your payment, your record has definitely been created in the system. You can contact our support team to make sure.

Question 57

Can I postpone the service I purchased to a different date?

Accepted Answer

If the event or session date hasn't arrived yet and the expert is available, you can contact us for a date change. Creating an alternative date may be possible.

Question 58

How do I cancel an event or session?

Accepted Answer

For transactions made within the cancellation period, you need to submit your refund request by sending an email to info@mibosowellbeing.com. Your refund process will be initiated as soon as possible after your request is received.

Question 59

If I cancel multiple sessions or events purchased as a package, how does the refund work?

Accepted Answer

For multi-session packages, you can create a cancellation and refund request only for sessions that haven't taken place or events you haven't attended. For applications made in accordance with the cancellation period (at least 24 hours in advance), refunds are made based on the cost of unused credits. Refunds cannot be made for used sessions or missed events.

Question 60

Do I need a receipt or invoice for a refund?

Accepted Answer

No, if you made the transaction within the cancellation period (24 hours before the session/event), the system will automatically initiate your refund. You don't need to share any additional documents.

Question 61

When will the refund reflect in my account?

Accepted Answer

The refund process generally reflects in your account within 3-7 business days depending on your bank. You can track the refund status through the bank of the card you used for payment.

Question 62

Can I get a refund for a service purchased at a campaign or discounted price?

Accepted Answer

Yes, as long as you are within the cancellation period, refunds are also made for campaign or discounted services. The refund is processed based on the discounted amount you paid.

Question 63

How does the refund work if I paid with a coupon?

Accepted Answer

If you paid with a coupon and are within the cancellation period, your coupon balance will be restored to your account. You can use this coupon again for another service under the same conditions.

Question 64

If I cancel a service obtained through a promotion, do I lose my promotion credit?

Accepted Answer

Promotion conditions may vary by campaign. Some promotions are designed for one-time use. You may lose your promotion credit when you cancel; this information is specified in the campaign terms.

The First Step to Feeling Good Starts Here

About Miboso

About Sessions

About Events

About Digital Products

Payment, Cancellation and Refund

Technical Support and Security

The First Step to Feeling Good Starts Here

About Miboso

What is Miboso?

What areas does Miboso offer support in?

Who are Miboso's experts?

Is using Miboso paid?

Who can benefit from this platform?

Where should I start to get services on Miboso?

Is creating an account mandatory?

Can I delete my account?

Can I create multiple accounts?

About Sessions

What are individual sessions?

How do online sessions work?

Where do in-person sessions take place?

How long does a session last?

How do I book a session?

How is payment made for in-person sessions?

Do I need to prepare before a session?

Can I contact the expert before the session?

Is the session recorded during an online session?

Can I change my reservation?

Can I cancel my reservation?

How do I get a refund for a cancelled session?

Where can I find the online session meeting link?

What happens if I'm late to a session?

If my connection drops during an online session, do I lose my session?

What should I do if I don't feel comfortable during a session?

Can I join a session with someone else?

What happens if the expert doesn't attend the appointment?

What should I do if I have a bad session experience with an expert?

How can I use my discount coupon?

Can I purchase multiple sessions at the same time?

About Events

What are events?

What is the difference between events and individual sessions?

How far in advance should I register for an event?

How do online events work?

Where do in-person events take place?

Is there anything I should know before attending an in-person event?

How long do events last?

Do I have to speak during the event?

Do I have to turn on my camera during online events?

Can I ask questions during the event?

Are events recorded? Can I watch them later?

What happens if I experience technical issues during an online event?

How many people can participate in events?

What happens after I register for an online event?

What happens if I join an event late?

What happens if I can't attend the event?

How can I use my discount coupon?

Can I get a participation certificate?

About Digital Products

How and when can I access this content?

Can I watch the content more than once?

Do I need prior knowledge to benefit from this content?

Payment, Cancellation and Refund

Are my payments processed securely?

What payment methods can I use?

Can I pay in installments?

Is my reservation confirmed without completing payment?

My payment was charged but the service isn't showing, what should I do?

Can I postpone the service I purchased to a different date?

How do I cancel an event or session?

If I cancel multiple sessions or events purchased as a package, how does the refund work?

Do I need a receipt or invoice for a refund?

When will the refund reflect in my account?

Can I get a refund for a service purchased at a campaign or discounted price?

How does the refund work if I paid with a coupon?

If I cancel a service obtained through a promotion, do I lose my promotion credit?

Can I get my money back if I'm not satisfied after a session/event?

Technical Support and Security

Can I use Miboso on mobile devices?

How are video calls secured?

Is my personal information safe?

Is it appropriate to contact the expert outside of Miboso?

How do experts access my information? Where is my information stored?

Are my transactions on the platform recorded?

Can I see all the transactions I've made on Miboso?

How can I reach out if I need support?